The Fix-First Guarantee,Rapid-Response Reliability

When a critical part fails, the debate shouldn't be about money-it should be about minutes. Our "Fix First" policy and 10 years of 24/7 validation ensure your production never stops.

< 2 Hours

Average Initial Response Time

We acknowledge your request and beginremote diagnosis immediately.

48 Hours

Critical Spares Dispatch Guarantee

We ship essential parts within 48 hoursglobally, no questions asked

10 Years / 24/7

Battle-Tested Reliability

Our machines and support are battle-testedin environments where downtime is not an option.

No Debates, No Delays

When a problem occurs: "You have a problem."
When we take action: "We ship parts and guide you" (core focus).
When production resumes: "You are back online"—followed by "We discuss the details."

Our "Fix First" Policy

We understand that in a crisis, your focus must be on restoring production, not negotiating termsThat's why our first step is always to solve the problem. Logistics and paperwork follow.This client-centric approach is what consistently earns us top marks in customer feedback for after-sales seryice.

Problem Response

Parts Availability

Experience Base

Support Mindset

SongSheng Machinery

"Fix First, discuss later.“

Global spare network, 48h dispatch

10 years of 24/7 field validation.

Partnership

Typical Suppliers

Let's discuss cost first.

Often shipped from origin, slow

Theoretical or limited scale.

Transactional

Worry-free after-sales service

Rapid Mystery Diagnosis
Provide solutions send spare parts
Reply to production
Subsequent processing

SONGSHENG offers service and support in the following areas

Customer Service & Maintenance

We ensure maximum uptime with predictive maintenance and 48-hour global spare partsdelivery, keeping your production running smoothlyand without interruption.

Training & Coaching

Empower your team with flexible SongSheng training-onsite or online-to master advanced blown film technology and tackle your specific production challenges

Process Optimization

Unlock higher productivity and reduce costs through data-driven machine optimization, material efficiency upgrades, and expert operational consulting.

GET A QUOTE

13336996061

sales@rasongsheng.com

“Excellent reputation, first-class quality, and excellent service”are oureternal purpose and goal.Ruian Songsheng Machinery is willing to work hand inhand with domestic and foreign customers to create a better future.

Mob:

+86-13336996061

E-mail:

sales@rasongsheng.com

Connect:

Products：

Blown Film Machine Bag Making Machine Flexographic Printing Machine Granulator Machine Auxiliary equipment Accessories