< 2 Hours
Average Initial Response Time
We acknowledge your request and beginremote diagnosis immediately.
48 Hours
Critical Spares Dispatch Guarantee
We ship essential parts within 48 hoursglobally, no questions asked
10 Years / 24/7
Battle-Tested Reliability
Our machines and support are battle-testedin environments where downtime is not an option.
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No Debates, No Delays
  • When a problem occurs: "You have a problem."
  • When we take action: "We ship parts and guide you" (core focus).
  • When production resumes: "You are back online"—followed by "We discuss the details."
Our "Fix First" Policy
We understand that in a crisis, your focus must be on restoring production, not negotiating termsThat's why our first step is always to solve the problem. Logistics and paperwork follow.This client-centric approach is what consistently earns us top marks in customer feedback for after-sales seryice.

Problem Response

Parts Availability

Experience Base

Support Mindset

SongSheng Machinery

"Fix First, discuss later.“

Global spare network, 48h dispatch

10 years of 24/7 field validation.

Partnership

Typical Suppliers

Let's discuss cost first.

Often shipped from origin, slow

Theoretical or limited scale.

Transactional

Worry-free after-sales service
  1. Rapid Mystery Diagnosis
  2. Provide solutions send spare parts
  3. Reply to production
  4. Subsequent processing
service
SONGSHENG offers service and support in the following areas
Customer Service & Maintenance
We ensure maximum uptime with predictive maintenance and 48-hour global spare partsdelivery, keeping your production running smoothlyand without interruption.
Training & Coaching
Empower your team with flexible SongSheng training-onsite or online-to master advanced blown film technology and tackle your specific production challenges
Process Optimization
Unlock higher productivity and reduce costs through data-driven machine optimization, material efficiency upgrades, and expert operational consulting.

GET A QUOTE

13336996061

sales@rasongsheng.com

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